Reference

Legal Framework at 365kasino for Indonesia

365kasino operates under a clear legal framework designed for Indonesian accounts, covering your rights, our obligations, and the rules that govern every transaction — whether you deposit via…

Kebijakan Privasi AktifHak Akun TerlindungiDANA, OVO, GoPay, QRISYurisdiksi TransparanData Terenkripsi
365kasino Legal Framework at 365kasino for Indonesia
JALUR KONTAK HUKUM

How to Reach Our Legal and Policy Team

If you have a legal question about your account, a data request, or a dispute regarding a transaction processed through DANA, OVO, GoPay, or QRIS, our…

Live Chat – 24 Jam Our live chat channel is open 24 hours a day, 7 days a week.
Email Kebijakan Send formal legal requests, data-access inquiries, or account-closure instructions to our dedicated policy email.
Formulir Permohonan Akun For structured requests — data deletion, account history exports, or transaction disputes — use…
PERLINDUNGAN AKUN ANDA

How 365kasino Handles Data, Cookies and Account Security

We handle every piece of account data with a documented security protocol. Encryption, retention schedules, cookie controls, and your right to request changes are all covered here so…

Enkripsi Data Akun

All personal and financial account data is encrypted in transit and at rest using AES-256 protocols.

Kebijakan Cookie

We use functional and analytical cookies only. You can review and adjust cookie preferences at any time via the cookie…

Retensi Data

We retain account data for as long as your account is active and for a period required under applicable financial…

Keamanan Login

Two-step verification is available for all accounts and we encourage you to enable it under Pengaturan › Keamanan.

Hak Perubahan Data

You have the right to correct, update, or request deletion of your personal data.

Kontak Penanggung Jawab Data

Our designated data-responsibility contact handles all formal data inquiries.

Legal Questions We Get Asked Most

These are the questions Indonesian account holders most frequently raise about our legal terms, data handling, and account rights. We have answered each one with specific, actionable detail so you know exactly where you stand.

Yes. We collect your name, email address, and contact number at registration, plus transaction records for every deposit made via DANA, OVO, GoPay, or QRIS. Full details of what we collect and why are in our Privacy Policy document, accessible under Pengaturan › Privasi.

Every deposit through QRIS, GoPay, OVO, or DANA is governed by our Terms and Conditions and by the payment provider's own user agreement. If a deposit fails or is disputed, we match our internal transaction log against the payment provider's record within 24 hours.

Yes. Navigate to Pengaturan › Privasi & Hukum and submit a data-export request. We will prepare a structured file containing your account details and full transaction history and deliver it to your registered email within 7 business days.

Certain features, game categories, and markets are subject to eligibility rules that depend on local law. Where a feature is restricted in your region, we display a clear notice inside your account before any action is taken, so there is no ambiguity.

Submit a deletion request via the Privasi & Hukum form in your account settings, or send a formal request to our policy email channel. We will process and confirm deletion within 7 business days, subject to any retention obligations under applicable financial regulations.

If your account is suspended for a terms violation, we retain your data for the legally required period under financial record-keeping regulations. You will receive a notification to your registered email within 24 hours of suspension explaining the reason and your options for appeal.

Use the policy email channel for formal disputes, or select 'Akun & Kebijakan' in live chat for urgent matters. We assign a reference number to every formal dispute within 2 hours and aim to provide a substantive written response within 48 hours.