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Our Terms & Conditions protect both of us

When you open an account with 365kasino, you enter into a clear agreement about how deposits, withdrawals, gameplay and account security work.

Account security & verificationDeposit and withdrawal rulesFair play and dispute process
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365kasino Our Terms & Conditions protect both of us
HELP WITH YOUR TERMS

How to get answers about your account agreement

Questions about how our terms apply to your account or your recent activity? We're here to clarify.

Live Chat Open the chat bubble in the lobby during your local gaming hours.
Email Support Send a detailed message to our support inbox describing your question or concern.
Account Settings Log into your account, navigate to Settings > Help & Policy, and find summaries…
HOW WE HONOR YOUR DATA

Security, privacy and your rights under these terms

Our terms commit us to protecting your account, your payment information and your personal data.

Data Encryption

All payment information entered during deposit or withdrawal is encrypted end-to-end.

Account Verification

We verify your identity when you open an account and before your first withdrawal, using your phone, email and payment…

Data Access Request

You have the right to request a complete export of your account data, gameplay history and payment records.

Withdrawal Hold Policy

Large or unusual withdrawals may be placed on a 24–48 hour hold for verification purposes.

Dispute Investigation

If you report an unauthorised transaction, disputed bet or payment failure, we open a formal case.

Account Closure

You can close your account permanently via Settings > Account > Close Account.

Frequently asked questions about our Terms & Conditions

You can deposit immediately after creating an account via DANA, OVO, GoPay or QRIS. However, we require identity verification before your first withdrawal. This takes a few minutes; upload a photo of your ID and confirm your phone number in Settings > Verification. If verification fails, we'll tell you why and you can resubmit.

If you forget your password, click Forgot Password on the login page, confirm your email or phone, and we'll send a reset link. You have 24 hours to create a new one. If your account is locked due to failed login attempts, contact live chat and we'll unlock it after confirming your identity and recovery phone number within minutes.

You are permitted one account per person. Opening multiple accounts linked to the same identity, payment method or device is a violation of our terms. If we detect duplicates, all related accounts will be closed and any winnings forfeited. This rule prevents fraud and ensures fair play across our platform.

You can withdraw any funds in your account balance after your account has been verified. Withdrawals go back to the payment method you used to deposit. DANA, OVO, GoPay and QRIS payouts usually arrive within 5–15 minutes; bank transfers may take 1–3 business days. Large withdrawals over 5 million Rupiah may require additional verification.

A violation occurs if you use automated tools, collude with other players, abuse bonuses, or engage in fraud. Violators face account suspension, balance forfeiture and permanent ban. Minor violations like exceeding idle time limits may result in a warning. Serious breaches are reported to relevant authorities. Disputes can be escalated via our formal appeals process within 30 days.

Your account stays open as long as you like. However, if your account has a zero balance and shows no activity for 12 months, we may flag it as dormant and stop sending promotional emails. The account itself remains recoverable by logging back in. Balances are never forfeited due to inactivity; depends on local law whether any dormancy fees apply, which we will clearly disclose.

Report a dispute through Settings > Account > Dispute or contact live chat with the date, game name and amount involved. We investigate within 5–7 business days and keep you updated via email. If we confirm an error, your account is credited immediately. If we cannot resolve the dispute, you can escalate to our independent appeals team, reachable via email, for a final decision within 14 days.

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