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How 365kasino Handles Your Personal Data

Your personal data — including account details, transaction records from DANA, OVO, GoPay and QRIS, and device activity — is collected and stored under a clear set of…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount data access available on requestRetention periods clearly definedContact our privacy team within 24 hours
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365kasino How 365kasino Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or delete your personal data, our privacy support team is available seven days a week.

Live Chat Available daily from 08:00 to 24:00 WIB via the 365kasino site or mobile app.
Email Support Send your data request or privacy concern to [email protected].
In-App Help Centre Inside the 365kasino app, navigate to Account then Help Centre and select the Privacy…
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply encryption, access controls and audit logs at every layer of our data infrastructure.

Encryption in Transit and at Rest

All data passing between your device and 365kasino servers uses TLS 1.3 encryption.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used.

Account Security Practices

Two-factor authentication is available for all 365kasino accounts and strongly encouraged.

Data Retention Periods

Account and transaction data is retained for as long as your account remains active, plus an additional five years as…

Third-Party Data Sharing

We share data only with payment processors such as DANA, OVO, GoPay and QRIS to complete your transactions, and with…

Your Right to Access and Deletion

You may request a full export of your account data or ask us to delete your personal information at any…

Your Privacy Questions About 365kasino

Here are the questions we receive most often about how we handle personal data, cookies, payment records and account deletion. If your question is not covered below, contact our privacy team at [email protected] and we will respond within one business day.

We collect your name, email address, date of birth, and the payment identifiers you link — such as your DANA or OVO account number. We also log your IP address and device type to detect unauthorised access and protect your account from the first login.

Yes. Transaction metadata — including payment channel, amount and timestamp — is stored in encrypted form using AES-256. Only authorised 365kasino personnel with a legitimate need can access individual transaction records, and all access is logged.

We retain your personal and transaction data for five years after account closure, as required where local law permits. After that period, all personal identifiers are permanently deleted from our systems. You will receive a confirmation email once deletion is complete.

Yes. Email [email protected] from your registered address and request a full data export. We will compile and deliver a structured file containing your account profile, transaction history and any support communications within seven business days.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can enable or disable analytics cookies at any time from Account then Settings then Privacy. Disabling them does not affect deposits, withdrawals or gameplay.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with identity verification services where local law permits. We never sell or share your data with advertisers, data brokers or unrelated third parties.

Send a deletion request to [email protected] with your registered email in the subject line. We process deletion within 14 days. Certain records may be retained beyond that window where local law permits, but personal identifiers are removed as soon as legally possible.

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